“Insights” Category

Managing Young Professionals Is Hard, But Well Worth It

Managing young professionals is hard, but well worth it: A reflection on Citizen’s 2017 Summer Internship Program The older I get, the more I look back and think, “Wow, if I’d known then what I know now…” As it turns out, this phenomenon will probably continue for my entire life. On a TED Radio Hour […]

Chatbots + Healthcare

Healthcare organizations seeking differentiation will gain a tremendous advantage by thoughtfully deploying chatbot technology. This white paper will explore how organizations are using chatbots to connect to their customers, and solve business problems—and what the healthcare industry can learn from these companies’ digital experiences. Rather than major healthcare players leading chatbot adoption, app makers have […]